Hotel & Restaurant Ansbach 's Schwarzer Bock
Authentisch Ansbach - Hotel Schwarzer Bock & Gasthaus Bock

Services at Schwarzer Bock Hotel

Welcome with a smile: fell home from early breakfast coffee to late check in!

Our Service Menu:

   

Bathrobe

We provide bathrobes on request, if you would like to keep your Schwarzer Bock bathrobe you can purchase them at Euro 25,00/piece.

 

Bar

Here you can watch the team in the kitchen working while having a drink. Our bar is open when the restaurant is open.

 

Bicycle

You can park your bicycles in the yard or the garden-shed. Whilst our garden door will be locked by night we kindly ask you to lock your bicycle. For Repairs or hiring a bike we have to bicycle shops nearby:

·         FahrRad! Inh. Peter Weis 0981 / 13501 Reuterstr. 3

 

Breakfast

We serve breakfast from 07:00 – 10:00 a.m. from Monday to Friday and 08:00 – 10:00 a.m. Saturday, Sunday and public holidays. Breakfast is served in the restaurant and is included in the room rate except if you book via tools like hrs, expedia, booking, i.e..

On request we serve continental breakfast in your room as well, please see “Roomservice”. Additional to the continental breakfast you can order in room service:

2 eggs scrambled or sunny-side up euro 3,80

Glass of juice Euro 1,50

Cereals and Müsli Euro 3,50

 

Check-In

Your room is ready for check in from 03:00 p.m., if you want to check-in more early please let us know ahead, we will try to manage this at a fee.

 

Check-Out

Check out should be until 11:00 a.m., you can store your luggage at the reception until the evening. If you have to leave earlier than booked and if we are not able to rent the room in the booked period, we reserve to ask for 80% of the rate referring to the terms and conditions of the Bavarian Hotel Association.

 

Children

We offer children chairs and menus in the restaurant, we also have a range of toys to avoid boredom whilst dinner. In the garden we have a sandpit and some vehicles for children. Children up to six sleeps without cost at the parents, we do offer an extra bed for children up to about three years. If you need hot water for baby nutrition or anything else, please ask us. In a walking distance of about 8 minutes a Children-Centre with day care from 0-10 years is located. Opening hours are 08:00 a.m. - 05:00 p.m. Monday to Friday and 09:00 a.m. - 05:30 p.m. Saturday, Address: Mütterzentrum Ansbach, Brauhausstraße 11, 91522 Ansbach, Tel.: 09 81 - 9 50 87 36

 

Computer-Service

You can hire a tablet PC at a fee of Euro 25,00/day at the reception desk, ask for availability please. We can help you if you have small challenges as connecting your PC to the WLAN, if there should be problems with the hardware we recommend our local IT-Partner:

·         FTS GmbH; Oberhäuserstr. 55; 91522 Ansbach; Fon (0981) 4 61 00-0

 

Excursions

Nearby you find touristic hot spots as well as hidden treasuries:

  • Rothenburg – the medieval classic for overseas travellers
  • Dinkelsbühl – the calm alternative to Rothenburg
  • Feuchtwangen – medieval city with open air theatre
  • Heilsbronn – former abbey and gothic church
  • Wolframs-Eschenbach – historic city of the German Order, city of Wolfram Eschenbach (1170-1220) bard of the famous Parsifal
  • Fränkisches Seenland – Lake District of Franconia with artificial lakes

Ask us for more Tips!

 

Fire

Our house is equipped with fire detectors. In case of alarm, or if you suspect a fire please follow some rules:

·         Call the fire workers: 0+112

·         Get out of danger

·         Inform sleeping people

·         Help people in need of assistance without putting you in danger

·         If there is smoke stay near to the floor

·         Breath through a wet fabric

·         Open no warm doors

·         Keep the way to emergency exit always in mind

·         Keep your room key nearby you

 

Guest Satisfaction

We appreciate your feedback. Please tell us what you liked most or what could be optimized. Please do not hesitate to do this right from your subjective point of view; we want to develop from your feedback. If you find a point to complain please tell us immediately, we try to solve the challenge – if possible in an about 500 year’s old house – at once. Please use the questionnaire, which allows an anonymous feedback also or use our online request.

 

Internet

We do offer WLAN access all over the house and in the garden area. Just accept the term of use and log in, it is free of charge for our guests.

 

Laundry - chemical

If you hand over your cloth until 09:00 a.m. we will have it ready for you within 12h. The laundry is done by an external enterprise, so we cannot take any responsibility for result or delivery in time. We will pass on the cost with a surcharge of Euro 12,00 for pick-up and delivery service. If you prefer in house laundry we offer a service of washing and tumbling at a charge of Euro 6,00. You’ll find an iron in your closet. We can iron your laundry at charge of 6,00 per piece (shirts, trousers) within one day or small amounts (one shirt or one pair of trousers) within one hour.

 

Lost & Found

Forgot the tooth brush or shaving kit? We’ll provide for you the personal care basics at a fee at the reception desk. If you think forgot something in the hotel please contact us, if it was found, we will send it to you freight forward.

 

Luggage

We will help you with your luggage, please contact us.

 

Medical Doctor

The next English speaking medical doctor is about 80 metres distance: Dr. Med. Günther Topf, Reitbahn 3, Tel: 0981 5693.

 

Mini-Bar

Your room is equipped with a Minibar containing different drinks, which are complementary, if you need further drinks we will charge those at Check-Out. You can order additional charged drinks during opening hours of our restaurant. You may store own food & beverages in the minibar as long as they are in hygienic packages. We kindly ask you not to consume your own food or drinks or Minibar drinks in public areas of the hotel or in the restaurant or garden area, here we serve you with food & drinks of our menu.

 

Parking

We have five own car parking in front of the house. Please keep the entrance and the way to entrance always free. Due to the fact that we are in the heart of an historic city we kindly ask you to park space-saving and careful, we cannot take any responsibility for damages. Opposite the house is no parking area – we are located in the pedestrian zone. About 80 metres beside the house is a public parking with about 120 parking, the “Reitbahn”. Before leaving your car there please take care about temporary restrictions due to farmer’s market, open air cinema or other events which are announced at the entrance of the parking. Behind the house is the parking “Altstadt-/Rezatparking”, this parking is a flooding area at heavy rain, so it is forbidden to park from 11:00p.m. to 06:00a.m. . We must kindly ask you to take care about this, even if a lot of people do not care and the parking seems to be open by night.

If you like to have your car parked by our staffs please contact us.

We can offer you 24hour parking tickets for the Reitbahn and the Altstadt Parking at Euro 6,00.

 

Payment

We do accept payment in Euro cash, by Visa-, Master- and American Express-Card as well as by EC-Maestro-Card. We do not accept any payment on behalf of third parties or companies, if not agreed written ahead, we reserve the right to ask for direct payment at any time.

 

Pharmacy

The next pharmacy is “Hof- und Rats-Apotheke” at about 100 metres distance on “Martin Luther Platz”: Tel: 0981 2203.

 

Pillow menu

We offer on demand and at availability a pillow menu:

  • Anti-allergic Pillow, pure synthetic fibers – Charge Euro 3,00/night
  • Spelt Pillow – Charge Euro 4,50/night

Additional extra pillows are available free of charge, please ask the reception desk.

 

Reception

The reception hours are 06:00a.m. – 22:00p.m.. If there is no one at reception, please call telephone 10, you will be connected. Later please call the 33.

 

Restaurant

Our restaurant is open from Monday evening till Sunday seven days a week except Christmas and Eastern holidays, opening hours 11:00a.m. – 21:00p.m.

 

Roomservice

We serve from the menu or continental breakfast at your room on request. For room service we charge a fee of Euro 4,20 per order additional. Please call and order the breakfast you like

 

Safe

Operating Instructions Safe

 

·         Press the red button on the back of the door next the hinge.

·         Release the button, you will hear two beeps.

·         Enter 3 to 8 personal numbers, end with the button „B“ for confirmation.

·         Please make a note about your personal code.

·         Close the door, the safe is locked. A wrong code will block the door up to 1 hour.

·         For opening enter your code and end with „A“ – you can open the door now.

·         Before check-out please take your belongings with you, please leave the door open in any case!

 

Shoeshine

We have a shoeshine machine at the first floor of the Main house. If you need special products, please ask during reception hours if we might help you.

 

Sewing

If you have a small challenge- you have a sewing kit in your room, we do have different sewing cottons at the reception. For larger challenges there is the tailoring in Pfarrstrasse 7.

 

Shuttle-Service

If you need a lift for you or a small group please give as a note ahead, we offer shuttle service within city limits during reception time. We also call a taxi for you: Taxi Ansbach +49 (0) 981 5005

 

Sightseeing

Ansbach is the Rococo Capital of Franconia. The historic city offers plenty of points to see, our house is as well part of the monument conservation program and in an ensemble protection area with residence and Gumbertus church. Her we give you some quick ideas what to see:

  • Residence of the margrave, 27 rooms are open for public, a must in Ansbach
  • Orangerie and Margraves gardens, a unique ensemble, memorial for Kaspar Hauser
  • Herrieder Tor, baroque tower with a carillon playing the famous Hohenfriedberg-March “Up Ansbach-Dragoon …” short before 11a.m. & 5p.m.
  • St. Gumbertus church with Franconia largest baroque organ and tombs of the Margraves Hohenzollern family
  •   St. Ludwig church as an example of pure classicism architecture in Ansbach
  •  Synagogue with baroque finishing
  •  The tourist info is only some metres away at Montgelas place

 

Telephone

Your room is equipped with a self-dialling telephone. Your telephone number is

+49 (0) 981 / 421 24 + room number, i.e. room 31 is from Germany 0981/421 24-31

 

Within the house you can dial into other rooms direct, i.e. for room 31 call number 31.

If you do not answer a call it will be switched back to the reception.

 

Numbers:

 

Outside Line: 0

Reception: 10

Emergency / Fire worker: 0 (outside line) + 112

 

Country Codes from Germany:

USA/Canada: 0 (outside line) +001

Austria: 0 (outside line) +0043

Netherlands: 0 (outside line) +0031

Italy: 0 (outside line) +0039

 

Operator-Cards, Call-Cards or Toll-Free-Numbers, starting with 0180, 0190, or other numbers not giving a reply impulse are locked due to security reasons.

 

Wake-up-service by telephone: please tell the reception clerks about your wake up wishes and we will take care for the call.

 

Towel Service

If you want some new towels leave them on the floor. If you like to use them again and help to protect environment by avoiding unnecessary laundry leave them on the towel rack, please.

 

TV

In your room you find a flat screen TV-Set, a DVD-Player (!European Country Code DVDs only!) and a radio with i-Pod-Docking. Our house offers TV in German, Dutch and in English language:

 

Umbrellas

You find an umbrella in your closet – if you like to take it with you, you can purchase “Schwarzer Bock” umbrellas at a charge of Euro 12,00/piece.


Reception and Check-in

  • Reception from 6:00a.m. to 10:00p.m.
  • Check-in 03:00a.m., Check-out until 11:00a.m.
  • Late Check-in until 10:00p.m. if guaranteed by credit card (or key deposit)
  • Payment Cash in Euro up to 200,00 notes and electronic payment (Visa, Master, Amex, JCB, EC-Karte)

Parking

  • 4 own Parking lots in front of house (no reservation)
  • More than 1.000 Public Parking 80 to 300 Meters
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